Bamboo Matcha Tea Whisk (Chasen) Strainer Set

• Item(s) must be returned within 14 days of Return Authorization Number (RAN) being issued
• Item(s) must be received in new and unused condition, including the original packaging
• Customer is responsible for return shipping cost
• Returns received with missing items or without original packaging will NOT be credited
• Item(s) must be received in the original unopened and factory sealed package
• Item(s) must be returned via a traceable method with delivery confirmation to assure we receive your package
• Any orders returned without any means of tracking or delivery confirmation will be considered an unauthorized return and we are not responsible for refunding the order if we cannot verify receipt of the return
• The Return Authorization Number (RAN) must be written clearly on the outside of the box

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.